Privacy Policy

At Tumaini La Maisha CBO ("Hope for the Future"), we believe that trust is the foundation of our work. Whether you are a donor, volunteer, beneficiary, partner, or website visitor, we are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, donate to our programs, or interact with us. We fully comply with the Kenya Data Protection Act, 2019, overseen by the Office of the Data Protection Commissioner (ODPC).

We collect personal data that you voluntarily provide to us. This depends on how you interact with our platform:

• Donors: When you make a donation, we collect your name, email address, telephone number (particularly for M-Pesa transaction validation), mailing address, and transaction amount. Payment processing is done securely through certified third-party payment gateways; we do not store full payment credentials on our servers.
• Newsletter Subscribers: When you subscribe to our quarterly field notes, we collect your name and email address.
• Beneficiaries: Any personal information, stories, or images of the girls and youth we serve are collected and maintained in accordance with strict safeguard guidelines, requiring express written consent.
• Website Visitors: We automatically collect minor technical logs such as IP address, browser type, and page visit duration to optimize website performance.

Protecting the girls and youth we work with is central to our mission.

Every story, case study, and picture of a beneficiary presented on our site or in our publications undergoes a strict consent protocol. Consent is obtained directly from the individual, or from their parent or legal guardian if they are a minor.

Consent Withdrawal: Beneficiaries and guardians have the absolute right to withdraw consent for the display of their stories or images at any time. Upon receiving such a request, we will remove the content from our website and social channels immediately.

We use the information we collect to fulfill our charitable goals:

• To process donations, verify transactions, and issue tax-exempt receipts where applicable.
• To send programmatic impact reports, newsletters, or campaign information (only if you have opted in).
• To respond to contact forms, inquiries, or feedback.
• To monitor website performance, security, and usage trends.

Zero Selling Policy: We do not sell, rent, trade, or share our donor database or mailing list with third-party organizations for commercial or promotional purposes. Information is only shared with trusted service providers who assist us in operating our website or processing donations, and they are legally bound to keep your data confidential.

We use "cookies" — small text files stored on your device — to enhance your browsing experience. Cookies help us understand which sections of our website are most visited (e.g., our Programs or Success Stories sections) and ensure that navigation runs smoothly.

You can choose to disable cookies in your web browser settings. However, doing so may prevent certain interactive features of our website from functioning optimally (such as the interactive Kenya impact map or our secure donation checkout form).

Security: We implement rigorous technical and organizational measures to protect personal data. This includes secure socket layer (SSL) encryption, firewalls, and restricted administrative access to databases.

Your Legal Rights: Under the Kenya Data Protection Act, 2019, you have the right to:

• Request access to the personal data we hold about you.
• Request corrections to any inaccurate or incomplete personal data.
• Request the erasure/deletion of your personal information from our databases.
• Object to or restrict the processing of your data.
• Withdraw your consent at any time (e.g., for newsletter emails or beneficiary stories).

To exercise any of these rights, please email us directly at hello@tumainilamaisha.org.